Cancellation & Refund Policy

Last Updated: July 22, 2026[cite: 6]

At GrabJourneys, we understand that travel plans can change unexpectedly[cite: 6]. This Cancellation & Refund Policy explains how cancellations, amendments, and refunds are handled for bookings made through www.grabjourneys.com[cite: 6].

By confirming your booking with GrabJourneys, you acknowledge and agree to the terms outlined below[cite: 6].

1. Booking Confirmation

A booking is considered confirmed only after the required advance payment has been received, written confirmation has been issued by GrabJourneys, and all necessary booking details have been provided by the traveler[cite: 6].

2. Cancellation by the Traveler

If you wish to cancel your booking, you must notify GrabJourneys in writing via email[cite: 6]. The effective cancellation date will be the date on which we receive your written request[cite: 6]. Cancellation charges apply based on destination, airline/hotel terms, visa status, and days remaining before departure[cite: 6].

3. Standard Cancellation Charges

Unless otherwise specified at the time of booking, the following cancellation charges apply[cite: 6]:

Cancellation Period Before Departure[cite: 6]	Cancellation Charges[cite: 6]
More than 45 days[cite: 6]	Booking/processing charges or supplier charges, if applicable[cite: 6]
31–45 days[cite: 6]	Up to 25% of the total package cost[cite: 6]
15–30 days[cite: 6]	Up to 50% of the total package cost[cite: 6]
8–14 days[cite: 6]	Up to 75% of the total package cost[cite: 6]
7 days or less / No Show[cite: 6]	Up to 100% of the total package cost[cite: 6]

4. Flights, Hotels & Visa Fees

• Flight Tickets: Airline tickets are subject to fare rules of the respective airline and may be non-refundable[cite: 6]. GrabJourneys is not responsible for airline cancellation penalties[cite: 6].
• Hotel Reservations: Governed by the respective hotel policy[cite: 6]. Late cancellations or no-shows may not receive refunds[cite: 6].
• Visa Fees: Visa application fees, embassy charges, and processing fees are non-refundable once the application process has begun[cite: 6].

5. Refund Processing

Where a refund is applicable, it will be processed after receiving refunds from suppliers, generally within 7–21 business days using the original payment method[cite: 6].

6. Amendments & No Shows

Modifications to travel dates, hotels, or names are subject to availability and supplier fees[cite: 6]. Failure to arrive for a scheduled service without prior notice will be treated as a No Show, with no refunds provided[cite: 6].

7. Cancellation by GrabJourneys & Force Majeure

If GrabJourneys must cancel a tour due to operational reasons, natural disasters, or force majeure events, affected travelers will be offered an alternative arrangement or a refund of amounts recoverable from suppliers[cite: 6].

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