Privacy Policy

Last Updated: July 22, 2026[cite: 3]

Welcome to GrabJourneys ("we," "our," or "us")[cite: 3]. We value your privacy and are committed to protecting your personal information[cite: 3]. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.grabjourneys.com or use our travel services[cite: 3].

By using our website, you agree to the practices described in this Privacy Policy[cite: 3].

1. Information We Collect

Personal Information: When you contact us, request a quotation, book a holiday package, or subscribe to our communications, we may collect[cite: 3]:

• Full Name[cite: 3]
• Email Address[cite: 3]
• Mobile Number[cite: 3]
• City and Country[cite: 3]
• Travel Preferences[cite: 3]
• Number of Travelers[cite: 3]
• Preferred Travel Dates[cite: 3]
• Passport details (only when required for visa processing or bookings)[cite: 3]
• Any information you voluntarily provide[cite: 3]

Non-Personal Information: When you visit our website, we may automatically collect[cite: 3]:

• IP Address[cite: 3]
• Browser Type[cite: 3]
• Device Information[cite: 3]
• Operating System[cite: 3]
• Pages Visited[cite: 3]
• Date and Time of Visit[cite: 3]
• Referral Source[cite: 3]

2. How We Use Your Information

We use your information to[cite: 3]:

• Respond to travel enquiries[cite: 3]
• Prepare customized holiday quotations[cite: 3]
• Process bookings[cite: 3]
• Coordinate with airlines, hotels, transport providers, and other travel partners[cite: 3]
• Provide customer support[cite: 3]
• Send booking confirmations and travel updates[cite: 3]
• Improve our website and services[cite: 3]
• Send promotional offers and travel updates (only where permitted)[cite: 3]

3. Sharing Your Information

We do not sell, rent, or trade your personal information[cite: 3]. We may share your information only with trusted third parties when necessary to provide our services, including hotels, airlines, visa processing agencies, transportation providers, tour operators, payment service providers, and government authorities where legally required[cite: 3]. These partners receive only the information necessary to deliver the requested services[cite: 3].

4. Cookies

Our website may use cookies and similar technologies to improve website performance, remember your preferences, analyze website traffic, and enhance user experience[cite: 3]. You may disable cookies through your browser settings; however, some website features may not function properly[cite: 3].

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction[cite: 3]. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure[cite: 3].

6. Third-Party Services

Our website may contain links to third-party websites or services[cite: 3]. We are not responsible for the privacy practices or content of external websites[cite: 3]. We encourage you to review their privacy policies before providing personal information[cite: 3].

7. Google Analytics

We may use Google Analytics or similar tools to understand how visitors use our website[cite: 3]. These tools collect anonymous information about website usage to help us improve our services[cite: 3]. Google may use cookies in accordance with its own Privacy Policy[cite: 3].

8. Marketing Communications

If you subscribe to our newsletter or provide your contact details, we may occasionally send travel offers, promotions, and updates[cite: 3]. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly[cite: 3].

9. Children's Privacy

Our services are not intended for children under the age of 18 without the involvement of a parent or legal guardian[cite: 3]. We do not knowingly collect personal information directly from children[cite: 3].

10. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or withdraw consent for certain processing activities[cite: 3].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements[cite: 3]. Any updates will be posted on this page with the revised "Last Updated" date[cite: 3].

12. Contact Us